Last Updated: 5 April, 2025

At HakeemSahab, your satisfaction is our priority. We offer a flexible return and refund policy to ensure you feel confident shopping with us.

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✅ Cash on Delivery (COD) + Open Parcel Before Payment

We provide Cash on Delivery (COD) as a payment option across Pakistan.

You are allowed to open your parcel before making payment to ensure:

• The product matches your order

• It is not damaged

You may refuse to pay if the product is incorrect or damaged.
This facility is designed for your peace of mind and can be used whenever you like.

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Standard Returns

✅ Unopened Products:

• 30-day money-back guarantee

• Full refund upon return (customer covers return shipping)

**2. Results-Based Refund (For Used Products)

⚠ If no benefits after full course:

• Partial refund (50%) available only if:

  • Customer completed entire recommended course (e.g., 40/60 days)

  • Provides proof of consistent usage (e.g., daily photos with date stamps)

  • Returns at least 50% unused product

3. Non-Refundable Cases

❌ No refunds if:

• Less than 50% of product was used

• Used alongside conflicting medications (without doctor approval)

• Didn’t follow usage instructions (e.g., wrong dosage)

4. How to Claim

1. Email support@hakeemsahab.com within 7 days of course completion

2. Attach:

   • Daily usage proof

   • Original purchase receipt

3. Await Hakeem review (3-5 business days)

5. Refund Method

• Original payment mode (5-7 business days)

• Store credit option (+10% bonus if chosen)