Shipping Policy
Last Updated: 5 April, 2025
Delivery Areas
✓ All cities of Pakistan. ✓ Remote areas with extended timelines
✗ No international shipping currently.
Processing Time
Order verification takes 12–24 hours (for Hakeem-approved formulations). All orders will be verified via a phone call to the customer. Once verified, the order will be dispatched within the next 12 hours.
Shipping Options
| Method | Cost | Delivery Time | Tracking |
|---|---|---|---|
| Flat Rate | PKR 130 | 1-3 days | SMS updates |
| Express | PKR 250 | 1-3 days | Live tracking |
| Free* | *On orders >PKR 2,500 | 1-3 days | SMS updates |
Special Handling
Temperature-sensitive items shipped with ice gel packs (May-Sept)
Fragile glass bottles double-boxed with cushioning
Undeliverable Orders
⚠ Reasons for return:
Incorrect address (3 delivery attempts)
Recipient unavailable for 7 days
Customs clearance issues (for AJK/GB)
Solutions:
15-day holding at nearest warehouse
PKR 200 re-delivery fee applies
Rural Area Considerations
Village deliveries: May require pickup from nearest courier hub
Nominal surcharge for off-road locations (shared upon order confirmation)
